Integrity in Public Service in the City of Tomohon

The focus of this research is on the aspects public service delivery, application integrity values ??by state civil servants and community, as well efforts made to optimize ??in services at Tomohon City mall. Using a qualitative approach with descriptive methods. Data analysis techniques include data reduction, presentation, drawing conclusions. were collected through observation, interviews, documentation. findings show: 1) implementation by Public Service Mall based Mayor Regulation Number 11 2018. In midst covid-19 pandemic, it carried out in 4 ways, namely physical distancing, online services, normal direct (public come take care themselves), walk-in or mobile service, 2) value mall user community still not fully line desired expectations. Although several applications ??already exist which are categorized good very good, some 3) Government has various including optimizing any ongoing process. These form coaching, technical guidance, mentoring, building open communication between all components, providing complaint box facilities both physically electronically, motivation education, monitoring evaluation, awarding, use, online-based services.